CALL DROP: A PERENNIAL PROBLEM TO REMAIN PERENNIAL!!!

Call drop has been the biggest worry for the DoT and mobile subscribers. Despite adding a record number of mobile subscribers, month-after-month and year-after-year, telecom service providers have failed to act when it comes to giving good quality connectivity to its subscribers. Failure on part of the DoT and TRAI to taken stern action against defaulting operators has made the problem worse. Latest DOT survey says nothing has changed on the ground when it comes to the perennial problem of call drop… 

NEW DELHI, APRIL 27, 2017: About 60 per cent of the total 3.56 lakh subscribers surveyed across all telecom service providers face the problem of call drops. As per a survey by the Department of Telecommunications (DoT), most of the mobile users face call drops while indoors.

“From the feedback it has been observed that the complaint is mostly indoors. The feedback is shared with the TSPs to take corrective action in a time bound manner and submit the action taken report (ATR) to DoT Task Force every fortnight,” the DoT said in a statement.

An IVR system, rolled out in all states between December 2016 and March 2017 by the government, had made 26.97 lakh calls. Of the 13%, or 3.56 lakh subscribers surveyed, 2.15 lakh mobile users said they did not get quality services.

“87% subscribers, who did not participate, were either not willing or did not have problem of frequent call drops.The results obtained through the IVRS platform and follow up efforts of DoT & TSPs are quite encouraging. The call drops reported by subscribers have dropped from 64% in Dec-2016 to 57% at the end of Mar-2017, a drop of nearly 7 percentage points in 3 months,” DoT said.

TSPs contact each subscriber, who has reported frequent call drops, through telephonic calls and SMS in English and local languages to collect further details required for resolution of the complaint.

In addition, initiatives of the Government have helped telcos to identify black spots and plan new sites/infrastructure to improve their services. TSPs have planned 987 new sites/boosters out of which 109 have been already installed and commissioned with Airtel accounting for 11, Idea, 29, and Reliance Jio, 69.

The government had launched integrated IVRS or Integrated Voice Response System to get a direct feedback from the mobile subscribers on the quality of service (QoS).

Telecom Minister Manoj Sinha recently said that call drop rate has come down significantly in the last four months.


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